How do I set up notifications and alerts?

Stay informed about your product reviews, customer questions, 3P sellers, and more. You can set up customized email or Slack notifications.

Stay informed about your product reviews, customer questions, 3P sellers, and more. You can set up customized email or Slack notifications for daily updates on your products and to monitor changes in Reviewbox, Pricebox, Copybox, and Searchbox.

Let's get started

Click on Account on the left panel on your Reviewbox account

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Visit the Notification Settings tab and follow the following steps based on your requirements.

Setting up notifications for Reviewbox - Customer Questions and Reviews

  1. Visit Reviewbox Notifications on the Notification Settings page
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  2. Following is a description of each setting field that you can change:
    1. Emails: Add an email address where you would like to receive notifications of new product reviews and customer questions. You can add more email addresses by clicking on the '+' icon at the right side of the Emails field.
    2. Response Emails (Optional): You can use this field to add email addresses if you want to be notified if the customer replied back to your review response. This feature is only available for accounts that subscribe to the Response Solution.
    3. Slack Webhook (Optional): Add your Slack webhook if you want to get notifications in the Slack platform. See Slack help here: https://api.slack.com/messaging/webhooks#getting_started
    4. Notification Frequency: Choose a notification frequency based on your requirements. You can get Continuous, Daily, Weekly or Monthly notifications by choosing from the dropdown. Continuous is usually every ~5 to 8 hours.
    5. Filter By Stars: You can filter which reviews to include in notifications. Choose a filter setting No Filter, Fewer than 2 stars, Fewer than 3 stars, Fewer than 4 stars or Fewer than 5 stars from the dropdown. Note: all customer questions will be sent.
  3. Click on the Update Notifications button at the very bottom of the page to save your settings for notifications.
  4. If you would like to test the notifications, please click Update Notifications first, and then click the Test Notifications button. You should receive an email right away. (Note: the test does not send an email if you have no reviews.)
  5. Following is an example of what you can find in a Reviewbox notification email. You can view a summary of star ratings for your products within the chosen period and see a report of questions received for your products. In addition to that, you can view how many reviews you have received for your products and a report of 1 star and 2 star rating reviews
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Setting up notifications for Pricebox

  1. Visit Pricebox Notifications under the Notification Settings
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  2. Following is a description of each setting field that you can change
    1. Emails: Add email addresses that you want to get notifications about your product prices. You can add more email addresses by clicking on the '+' icon at the right side of the Emails field.
    2. Slack Webhook: Add a Slack webhook, if you want to get notifications in the Slack platform.
    3. Notification Frequency: Choose a notification frequency based on your requirement. You can get Daily, Weekly or Monthly notifications by choosing from the dropdown.
    4. Notification Preferences: 
      • If you want to get notifications when a specific merchants wins the Buy Box, select those merchants using dropdown Buy Box Merchant.
      • Check the boxes to select what changes you would like to get notified for.
      • You can also exclude getting notifications for certain merchants by selecting them in Exclude Merchants From Notification dropdown.
  3. Click on the Update Notifications button at the very bottom to save your settings for Pricebox notifications.
  4. If you would like to test the notifications, please click Update Notifications first, and then click the Test Notifications button. You should receive an email right away. 
  5. Following is an example of a Pricebox notification email. This includes a comprehensive list of new sellers in Amazon for your products. It includes item description, seller name, selling price and the availability of the item
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Setting up notifications for Copybox

  1. Visit Copybox Notifications under Notification Settings
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  2. Following is a description of each setting field that you can change
    1. Emails: Add email addresses that you want to get notifications about your product description changes. You can add more email addresses by clicking on the '+' icon at the right side of Emails field.
    2. Slack Webhook: Add a Slack webhook if you want to get notifications in the Slack platform.
    3. Notification Frequency: Choose a notification frequency based on your requirements. You can get Daily, Weekly or Monthly notifications.
    4. Notification Type: Choose whether you need a Detailed or Summary report of changes
      • Following is a screenshot of a Detailed report email
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      • Following is a screenshot of a Summary report email
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    5. Notification Preferences: Select which changes you would like to get notified for.
  3. Click on the Update Notifications button at the very bottom to save your settings for Copybox notifications.
  4. If you would like to test the notifications, please click Update Notifications first, and then click the Test Notifications button. You should receive an email right away. 

Setting up  notifications for Searchbox

  1. Visit Searchbox Notifications under Notification Settings
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  2. Following is a description of each setting field that you can change
    1. Emails: Add email addresses that you want to get notifications about your product search rank across different search terms. You can add more email addresses by clicking on the '+' icon at the right side of Emails field.
    2. Notification Frequency: Choose a notification frequency based on your requirements. You can get Weekly or Monthly notifications.
  3. Click on the Update Notifications button at the very bottom to save your settings for Searchbox notifications.
  4. If you would like to test the notifications, please click Update Notifications first, and then click the Test Notifications button. You should receive an email right away. 
  5. Following is an example of a Searchbox notification email. This report provides you a comprehensive summary of the search rank of your products based on the keywords that customers might use.
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Now you are all set to get notifications on updates of your products. 

Note: If you need more information, please contact customer support at support@getreviewbox.com